DJI has introduced its new customizable drone protection service plan called DJI Enterprise Shield.

Designed to “meet the diverse needs of today’s commercial drone operators,” DJI Enterprise Shield is the first comprehensive coverage plan of its kind that covers the company’s line of enterprise products, providing broad accident coverage, repair and replacement services, free shipping and rapid delivery, and the option to share coverage across a fleet of enterprise products.

“Professional drone operators rely on DJI systems to complete their missions with high performance and minimal downtime, and they have told us they want that same level of reliability and flexibility in an aftersales solution,” explains Jan Gasparic, Head of Enterprise Partnerships at DJI.

“This was the inspiration behind DJI Enterprise Shield – a plan that gives our enterprise customers the peace of mind they need to focus on their missions.”

Available in two tiers—Enterprise Shield Basic and Enterprise Shield Plus—DJI Enterprise Shield protects a variety of DJI Enterprise products, including the Matrice 200 Series UAS, as well as the Zenmuse Z30, X4S, X5S, XT and XT2 payloads.

Additionally, DJI Enterprise Shield provides coverage for one year from activation, and covers a wide range of situations including those caused by pilot error, signal interference, and water damage.

With the exception of the XT and XT2 payloads, Enterprise Shield Basic covers two product replacements for damaged DJI UAS and payloads covered by the plan within the one-year coverage period, “at a small corresponding fixed fee.” When sending products in for replacement, free two-way ground shipping is used, and replacement products issued under Enterprise Shield Basic meet new product performance and reliability standards. 

Enterprise Shield Plus covers unlimited repair services and product replacements to damaged UAS and payloads within the coverage amount selected by the customer. Free two-way overnight shipping is used to send operators a new product in exchange for their damaged product.

Enterprise Shield Plus also covers free repair services for DJI’s Zenmuse XT and Zenmuse XT2 thermal camera payloads, and DJI also offers operators the option to use a replacement device on loan for these payloads while their original product is under repair.

Enterprise Shield Plus also provides the option to share coverage across multiple DJI products, which helps commercial UAS operations protect an entire fleet using just one plan.

Enterprise Shield is now available for DJI customers in the United States, Canada, and Mainland China, and DJI notes that Enterprise Shield only provides services in the country or region where it is purchased.